Customer Help

Customer Help Center

When you make a purchase with Arm or Ally, you become one of our valued customers.  We want to ensure your experience before the sale, is just as positive as after.  We are confident in our ability to provide you with a consistent, and reliable degree of customer support based on good ethics and principles.  Please take a moment and first review our policies and FAQ below.

We have taken the most frequent requests for customer support and simplified them into the areas below. We kindly ask you to please use these forms as it will allow us to continue providing the same level of service you’ve come to expect with Arm or Ally.


  • Arm or Ally

    Order Cancellation Form

    Attempt to cancel an order before it’s shipped.

  • Arm or Ally

    Order Return Form

    Receive an RMA and initiate a return.

  • Arm or Ally

    Problem with your Order

    Initiate the claims process for lost or damaged items.

  • Arm or Ally

    Price Match Request

    We’ll match or beat any competitors price.

  • Arm or Ally

    Social Share

    If you shared your experience via social-media, request your coupon here.

  • Arm or Ally

    Change of Address

    Request a change of address.


Other Frequently Asked Questions

Arm or Ally does not currently offer any additional discounts.  Our goal is to offer our best price and transparency to all customers, at all times.  As a veteran owned business, we understand and appreciate all of your sacrifices to serve and protect our country at home or from afar.

If you purchased an item you wish to exchange, please place a new order for the correct item. Once the order is placed, use our Return Form above to request an RMA to return the unwanted item. In the notes of the return form place your new order number to waive the 10% restocking fee. All other aspects of our return policy apply.

Change of shipping address requests are not guaranteed, but may be requested by completing an Address Change Request form.  Please understand orders are fulfilled extremely fast.  Once an order reaches our shipping department, changes cannot be made.

Please visit your local servicing U.S. Post Office with a copy of your tracking number.  In almost all cases, your package is still with the USPS.  The sooner you contact your local USPS (preferably ask to speak with a postal manager or postmaster) the greater the chances of recovery.  Additionally, please thoroughly inspect around your residence, mailbox, and with your neighbors.  Once delivery has been confirmed by USPS, we are unable to accept a claim for a lost item.

Chances are your order shipped in multiple packages.  If you did not receive multiple tracking numbers, or if within 1-2 days of receiving your first package, the second does not show up, simply contact us using our claims form above and we’ll get you taken care of.

You have 30 days from your order date to return uninstalled, unused, unaltered items in original condition with original packaging.  Returns meeting these requirements are subject to a 10% return fee; original shipping charges are not refundable.

Our full refund policy may be read here:  Terms & Conditions

Need to return an item?  Return Authorization Form

 

You may request to cancel an order by submitting our Order Cancellation Form. Please understand we package and ship orders very quickly and submission of the form does not guarantee your order will not ship. Orders cancelled after midnight EST of the order date are charged a 3% cancellation fee.

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